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Returns & Refund Policy

Effective Date: January 1st 2026

 

At 1v1Soccer.com, we stand behind the quality of our products and digital content. If something isn’t right, we’re here to help. This policy explains how returns, refunds, and exchanges work.

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1. Physical Products (Apparel, Accessories & Equipment)

Eligibility for Returns

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You may return eligible physical products if:

  • The item is unused, unworn, and in original condition

  • The item is returned in its original packaging

  • The return request is made within 30 days of delivery

Items showing signs of wear, damage, or use may not be eligible for a return.

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Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items

  • Gift cards

  • Used or damaged items not caused by shipping

  • Customized or personalized products (if applicable)

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2. How to Start a Return

To initiate a return, please contact us with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Contact Email: [Insert Support Email]

Once approved, return instructions will be provided.

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3. Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect

  • Original shipping fees are non-refundable

  • We recommend using a trackable shipping method

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4. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Refunds typically process within 5–10 business days

  • You will receive a confirmation once the refund is completed

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5. Exchanges

If you need a different size or item:

  • Exchanges are subject to product availability

  • Contact us to arrange an exchange before returning your item

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6. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 7 days of delivery

  • Provide your order number and photos of the issue

We will replace the item or issue a full refund at no additional cost.

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7. Digital Products & Training Content

Due to the nature of digital content:

  • All digital training videos and downloadable content are non-refundable once access is granted

If you experience technical issues accessing your content, please contact us — we’ll make it right.

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8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank or payment provider

  • Allow processing time for your financial institution

  • Contact us if the issue persists

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9. Policy Updates

We reserve the right to update this Returns & Refunds Policy at any time. Changes will be posted on this page with an updated effective date.

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10. Contact Us

If you have questions about returns or refunds, reach out to us:

Email: info@1v1Soccer.com
Website: https://www.1v1Soccer.com

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